Sona10's Privacy Policy

Welcome to sona10. We believe that trust is the foundation of a great betting experience. This Privacy Policy is built on that belief — so you know exactly what information we hold, why we hold it, and how we use it.

This Privacy Policy applies to your use of the sona10 website (sona10.ws) and mobile application. By creating an account or using our services in any way, you are considered to have accepted this Privacy Policy.

We've written this policy in plain English with our Bangladeshi users in mind, so every member can easily understand it. If anything is unclear, please reach out to our support team.

Sona10 only collects information that is necessary to provide you with our services. This data falls into two categories — what you provide directly and what is collected automatically.

What You Provide Directly

Automatically Collected Information

• IP address and device type (mobile/desktop)
• Browser & Operating System Information
• Platform activity logs (login times, bet history)
• Browsing data collected via cookies and tracking technologies
• Location data (approximate only, not GPS)

Sona10 collects user information through several methods. You have the right to know about each of them.

• Registration Form: Information you provide directly when creating your account.
• KYC Verification Process: Documents uploaded for identity verification.
• Transaction Processing: Information automatically recorded during deposits and withdrawals.
• Support Contact: Any conversations you have with support via live chat or email are saved on record.
• Cookies & Technology: Collected automatically while you browse the website.
• Third-Party Verifier: Information received from payment gateways or identity verification providers.

Sona10 uses collected information only for specific, legitimate purposes. All the ways we use your data are described in detail below.

• To create and manage your account and ensure the security of your login.
• To process deposits, withdrawals, and other financial transactions.
• To comply with KYC verification and Anti-Money Laundering (AML) regulations.
• To customize your betting experience based on your preferences.
• To identify and resolve technical issues.
• To detect and prevent fraud and unlawful activity.
• To send you promotional offers and bonus information with your consent.
• To improve platform functionality and enhance the user experience.
• To submit required reports to regulatory authorities.

Sona10 shares your information only in limited circumstances and for specific reasons. We never sell your data.

When Your Information May Be Shared

• Payment Processor: Solely to process transactions with payment platforms such as bKash, Nagad, and Rocket.
• KYC Partner: With identity verification service providers, solely for verification purposes.
• Law Enforcement: Where required by court order or legal obligation.
• Licensing Authority: For regular audits and reporting to regulatory authorities.
• IT Service Providers: For cloud hosting or security services — under strict confidentiality agreements.

Your information is not shared with anyone outside the cases mentioned above. All third parties we work with are required to comply with sona10's privacy standards.

Sona10 uses cookies to keep the website running smoothly and to improve your browsing experience. Cookies are small data files stored in your browser.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the website.

Sona10 uses industry-standard technology and practices to protect your personal information. Our security framework operates on multiple layers.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled as an additional security layer at login.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third parties.
• Staff Training: All staff receive regular training on data protection.
• Data Breach Procedure: In the event of a data breach, we have a plan to notify affected users within 72 hours.

Sona10 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction History: A minimum of 5 years, as required by law.
• KYC Documents: 5–7 years in accordance with regulatory requirements.
• Support Contact: 2 years after the issue is resolved.
• Cookie Data: 30–90 days, depending on cookie type.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

As a sona10 user, you have important rights over your own data. We respect these rights and are committed to helping you exercise them.

Sona10 strictly does not provide services to anyone under the age of 18. Protecting the information of minors is a core part of our privacy policy.

• Age verification is part of the registration process, and users under 18 are not permitted to create an account.
• If any minor's information is collected inadvertently, it will be deleted immediately.
• If a parent or guardian believes we hold their child's information, please notify us immediately.
• We use the KYC process for age verification to ensure responsible gaming.

Sona10 may update this Privacy Policy from time to time. We will notify you of any significant changes.

• You can find the date of the most recent update at the top of this page under "Last Updated".
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after an updated policy has been published will be considered your acceptance of the new terms.
• If you do not agree with the updated policy, you may close your account at any time.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have any concerns, please get in touch with us.

• Email: support@sona10.ws
• Live Chat: Log in to the platform and click the support icon.
• Help Center: /help-center Find answers to common questions on this page.

We typically respond to emails within 24–48 hours. For urgent matters, live chat is the fastest way to reach us.